Frequently Asked Questions
Find quick answers to the most common questions about our products and services.
Order Information
Payment methods
We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal, Afterpay, and Apple Pay.
How can I track my order?
Once your order is placed and shipped, we will email a link and number to track your parcel.
When will I receive my order?
We process your orders as soon as possible and aim for a 1-2 business day turnaround time!
Shipping times depend on your location, and you’ll receive tracking information once your order is on its way.
Estimated delivery times (Australia):
- Standard Shipping: 2-6 business days
- Express Shipping: 1-3 business days
Estimated delivery times (New Zealand):
- Standard Shipping: 4-7 business days
- Express Shipping: 2-5 business days
Please note that some delays may occur out of our control such as customs clearance and courier delays. Feel free to reach out if your order is taking longer than usual and we will help as best as we can.
Do you ship internationally?
Yes - right now we offer Australia and New Zealand delivery, with rest of the world shipping coming soon!
Product Information
What materials are your towels made from?
All our beach towels are made with 100% premium cotton thread.
We opt for a jacquard weaving process which means that the patterns are designed directly in to the fabric, rather than printing or embroidering them on top. This results in a longer lasting design since it won’t fade or peel over time, and you have a mirror pattern on both sides of the towel.
Each towel features a carefully woven sateen branded label and recycled polyester care label.
Where are they made?
Our towels are thoughtfully designed on the Gold Coast and expertly made in Hong Kong. Our manufacturing partner holds a Gold certification from Worldwide Responsible Accredited Production (WRAP), reflecting their commitment to responsible, socially ethical, and environmentally conscious production standards.
What is the size and weight of your towels?
Our beach towels measure 80cm x 160cm and are 600gsm in weight.
We wanted to offer a plush and luxurious feel without jeopardizing its ability to be quick-drying and lightweight. This size and weight provide the ideal balance, giving you a premium towel that’s as practical as it is indulgent.
How do I care for my towels?
To keep your towels soft, absorbent, and long-lasting, machine wash them in cold or warm water with like colors. Avoid fabric softeners, bleach, and high heat drying —only tumble dry on low or hang to dry out of the direct sun. With a little care, your towels will stay plush wash after wash.
Occasional thread pulls are a normal feature of terry loop towels. If this does occur, simply trim the thread close to the towel’s base. Do not pull the thread as this will cause further unraveling.